Tag: python

  • Building Smarter Chatbots: Why Setting Boundaries Is a Superpower

    In the world of IT support automation, everyone talks about what AI can do—but not enough about what it shouldn’t. And yet, the magic of a truly intelligent support bot isn’t just in answering everything—it’s in knowing its limits. We’re not just teaching chatbots how to help. We’re teaching them when to hold the line.…

  • Secrets Revealed: They Said We Couldn’t Deploy AI on Flask!

    One IT Helpdesk Chatbot, three chat APIs, and a whole lot of late-night troubleshooting. Moving an AI-powered Flask application from a cozy development environment to a production battlefield can feel like playing real-life Frogger in LA. You’re filled with equal parts excitement (there’s real traffic now!) and dread (there’s real traffic now!). I recently took…